Customer Feedback

Post-Appointment Feedback

After your customer's appointment ends, they see a feedback form. They rate the service, answer your custom questions, and share their experience. You collect the data directly in your dashboard.

• Rating scales — "How would you rate this service?" on a 1-5 or 1-10 scale
• Text input — Open-ended questions where customers write comments
• Multiple choice — Select one answer from a list you define
• Yes/No questions — Quick binary questions

Service-Specific Questions

You decide which questions appear for which services. A massage appointment asks "Was the pressure comfortable?" but a hair salon appointment doesn't. You assign feedback questions at the service level, so every service gets the insights that matter to you.

Timing and Response Rates

Set when feedback is requested: immediately after the appointment, the next day, or a few days later. You also control how long the feedback window stays open — 7 days, 14 days, or longer.

Customers access feedback from their customer calendar or via direct email link. Optional feedback fields let customers skip questions they don't want to answer.

Dashboard and Analytics

Every feedback response appears in your dashboard. Filter and sort by service, date range, or rating. Export feedback data to CSV for deeper analysis.

See patterns across your business:

• Most-requested service improvements
• Staff recognition (high ratings per staff member)
• Appointment duration feedback ("Too rushed", "Perfect timing")
• Net Promoter Score (NPS) trends over time

Checkout Questions Are Separate

Checkout questions are pre-booking intake forms — they happen before the customer completes their booking. Feedback happens after the appointment.

Use checkout questions to gather preferences and requirements upfront. Use feedback to measure satisfaction after delivery. They work together but serve different purposes.