Medical and Health

Practitioner Schedules and Service Assignment

Each practitioner has their own schedule. Your clinic dentist works Monday through Friday, 9am–5pm. Your hygienist works Tuesday through Thursday. Opencals tracks who's available when and which services they offer.

• Individual schedules per practitioner — set unique hours for each person, not one clinic-wide schedule
• Service assignment — link practitioners to the services they provide (root canals, cleanings, consultations)
• Days off — instantly block vacations, holidays, or sick leave without editing their recurring schedule
• Customer-facing selection — patients choose their preferred practitioner during booking

Services Across Multiple Clinic Locations

Your practice might operate from a main clinic, satellite locations, offer telehealth consultations, or provide in-home therapy. Opencals supports three location types: physical (clinic address), online (Zoom/Google Meet), or home visits.

Each location has its own hours. A patient picks location first, then sees available practitioners and time slots at that location only.

• Physical locations — main clinics, satellite offices, specialist centers with specific addresses
• Online services — Zoom or Google Meet telehealth consultations with auto-generated meeting links
• Home visits — therapists or physiotherapists who travel to patients; no fixed location needed
• Per-location hours — each location sets independent operating hours

Patient Intake Forms and Feedback

Collect patient information before their first visit. After the appointment, gather feedback on care quality.

• Pre-booking intake — ask about medical history, allergies, or referral source before booking (separate from feedback)
• Post-appointment feedback — request ratings, text comments, or multiple-choice responses after service
• Question types — rating scales (1–5 stars), text fields, yes/no toggles, multiple choice
• Per-service questions — set different intake/feedback forms for different services
• Dashboard view — see all responses in one place, search and filter by patient

Flexible Scheduling and Buffer Times

Medical services have different durations. A consultation is 20 minutes. A root canal is 90 minutes. Therapy sessions run 50 or 60 minutes depending on the client's package.

• Custom durations per service — define how long each appointment type takes
• Buffer times — set a 10-minute gap between appointments so practitioners have time to clean up, write notes, or reset the room
• Time slot intervals — choose 10, 15, 20, 30, or 60-minute increments for your booking calendar
• Schedule types — Continuous (24/7), Recurring (weekly pattern), or Non-recurring (date ranges for seasonal services or temporary closures)

Patient Self-Service Calendar

Patients can view their appointments, reschedule, and cancel without calling your clinic.

• View upcoming appointments — patients log in and see their booked sessions
• Reschedule anytime — pick a new time slot, same practitioner or different
• Cancel with notice — set per-service cancellation windows (e.g., 24 hours notice required)
• Leave feedback — submit post-appointment comments directly from their calendar
• Update profile — patients can edit their contact info

This reduces support requests and frees up front desk time.