Staff Members

Individual Schedules

Each staff member has their own availability. A senior stylist works Tuesday through Saturday. A part-time colorist works Thursday and Friday afternoons. The booking widget shows only slots when the right person is actually free.

• Individual working hours — set different days and times per person
• Days off — block holidays, vacations, and sick days instantly
• Schedule types — Recurring (weekly pattern), Non-recurring (specific date ranges), or Continuous (24/7)

Service and Location Assignments

You control which staff can perform which services and where. A massage therapist is assigned to deep tissue and prenatal massage but not facials. A trainer works at the downtown gym but not the suburban location.

The system enforces this automatically. Customers only see staff who are qualified for the chosen service and available at the chosen location.

Customer-Facing Profiles

Each staff member gets a profile with name, photo, and a dedicated booking URL. Customers can pick their preferred provider during booking — or you can set the system to auto-assign based on availability.

Direct booking URLs follow a consistent pattern:

https://{storename}.opencals.com/product:manicure/staff:mike

Use these links in email campaigns, Instagram bios, or printed cards. Each link goes straight to booking with that staff member pre-selected.

Dashboard Access (RBAC)

By default, staff member profiles exist for scheduling only — no dashboard login. To give someone access, create a user account, link it to their staff profile, and configure permissions.

• Staff role — can view appointments, update their own profile, create new bookings
• Manager role — full access to one store, no visibility into other stores
• Owner role — full access across all stores